Collaboration & Database Administration Flashcards
7 cards from real CSA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Collaboration & Database Administration flashcards as text
In ServiceNow, what is the function of a 'Coalesce' field during an Import Set transformation?
Answer: It identifies an existing record to update rather than creating a duplicate
Marking a field as Coalesce in a Transform Map tells ServiceNow to match incoming data against existing records on that field, updating instead of inserting duplicates.
Which table should an administrator query to find all currently active database connections in a ServiceNow instance?
Answer: sys_cluster_state
The sys_cluster_state table and associated pages provide information about node states and active connections in a ServiceNow cluster.
What is the difference between 'Work Notes' and 'Comments' (Additional Comments) in ServiceNow?
Answer: Work Notes are internal-only by default; Comments are customer-visible
Work Notes are internal journal entries visible only to ITIL users, while Additional Comments (Public) are visible to end users and customers.
When importing data via Import Sets, what does the 'Auto Map Matching Fields' option do in a Transform Map?
Answer: Maps source columns to target fields with identical names automatically
Auto Map Matching Fields automatically creates field mappings between source and target columns that share the same name, saving manual mapping effort.
Which ServiceNow database table stores the definitions of all tables in the platform?
Answer: sys_db_object
The sys_db_object table contains one record for every table defined in the ServiceNow instance, including custom and out-of-box tables.
A ServiceNow administrator wants to prevent a specific group from seeing a sensitive field on a form. Which mechanism is most appropriate?
Answer: Using an ACL (Access Control Rule) targeting the field and restricting by role
ACL rules on a specific field allow fine-grained control over read and write access based on roles, conditions, or scripts.
What is the purpose of the 'Revert to Out-of-Box' option on a ServiceNow record?
Answer: Restores a customized platform record (like a Business Rule) to its original shipped state
Revert to Out-of-Box restores a specific customized platform record (e.g., a Business Rule or UI Policy) to the version originally delivered by ServiceNow.