Collaboration & Database Administration Flashcards
7 cards from real CSA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Collaboration & Database Administration flashcards as text
Which database-level tool in ServiceNow allows administrators to run SQL-like queries against tables for diagnostics?
Answer: DB Object Browser (db.do)
The db.do URL endpoint provides a diagnostic SQL-like interface for administrators to query and inspect ServiceNow database tables directly.
What is the effect of setting a field's 'Read Only' attribute in the Dictionary versus on a Form Layout?
Answer: Dictionary-level read-only enforces the restriction platform-wide, while form-level only affects that specific form view
Dictionary-level Read Only applies globally across all interfaces and APIs, while form-level read only only restricts that specific form layout view.
A user wants to tag colleagues in a Work Note on an incident. Which syntax is used?
Answer: @username
Using @username in Work Notes or Comments triggers a notification mention to that user in ServiceNow's collaboration features.
What happens when a ServiceNow administrator deletes a custom field that contains data?
Answer: The field and all its data are permanently deleted from the database
Deleting a custom Dictionary field permanently removes both the field definition and all data stored in that column from the database.
Which ServiceNow feature enables administrators to define parent-child table inheritance?
Answer: Table Extensions
Table Extensions allow a child table to inherit all fields from a parent table, creating a class hierarchy used throughout ServiceNow (e.g., Task → Incident).
What is the purpose of the 'sys_id' field present on every ServiceNow record?
Answer: A 32-character globally unique identifier (GUID) that serves as the primary key
The sys_id is a 32-character GUID that uniquely identifies every record across the entire ServiceNow platform and all instances.
Which collaboration feature in ServiceNow allows a user to 'watch' a specific record and receive notifications when it changes?
Answer: Record Watch / Subscribe
The Subscribe (Watch) feature on a record notifies users via email or Connect when that record is updated.