System Installation and Configuration Flashcards

Which property must be set to enable HTTPS-only access on a ServiceNow instance?

Answer: glide.security.use_ssl

Setting glide.security.use_ssl to true forces all traffic through HTTPS, disabling plain HTTP connections.

What is the role of the 'Default Update Set' in ServiceNow?

Answer: It captures configuration changes when no other Update Set is selected as current

The Default Update Set acts as a catch-all container for changes made when an administrator has not explicitly set a current Update Set.

In ServiceNow, what does cloning an instance accomplish?

Answer: It copies all data and configurations from a source instance to a target instance

Cloning overwrites the target instance with a copy of the source instance's data, configurations, and customizations.

Which clone excluder type prevents sensitive data from being copied during an instance clone?

Answer: Data Preservers and Exclude Tables

Clone Data Preservers keep certain target records intact, while Exclude Tables prevent specific tables from being cloned from source.

What is the maximum number of rows that a ServiceNow list view displays by default before pagination?

Answer: 20

By default, ServiceNow list views display 20 records per page, configurable via the glide.ui.per_page property.

Which ServiceNow scheduler controls when automated clean-up scripts and system jobs run?

Answer: System Scheduler (sys_trigger)

The sys_trigger table drives the System Scheduler, which manages all scheduled scripts, cleanup jobs, and recurring system tasks.

When configuring email (SMTP) for outbound notifications in ServiceNow, where are the mail server settings stored?

Answer: System Mailboxes > Outbound > SMTP Accounts

Outbound SMTP server credentials and settings are configured under System Mailboxes > Outbound > SMTP Accounts in the ServiceNow instance.