Practice Test Geeks(CSA) Certified Sales Associate Practice Test
← All CSA Flashcard Decks

Sales Ethics and Compliance Flashcards

7 cards from real CSA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Sales Ethics and Compliance flashcards as text

  1. A salesperson learns that a competing rep is spreading false negative information about their product to customers. The ethical response is to:

    Answer: Address customer concerns with factual, verifiable information about your own product

    Responding with accurate product information counters misinformation ethically without engaging in retaliatory disparagement.

  2. Under the CAN-SPAM Act, what must every commercial email include?

    Answer: A clear and conspicuous way for recipients to opt out of future emails

    The CAN-SPAM Act requires every commercial email to include a functional unsubscribe mechanism that is honored within 10 business days.

  3. A corporate buyer offers a salesperson cash to prioritize their order above other pending customers. Accepting this payment would most directly violate:

    Answer: Anti-bribery and fiduciary duty standards

    Accepting personal payments to favor one customer over others constitutes bribery and violates the salesperson's fiduciary duty to their employer.

  4. What is the primary purpose of a company's sales code of conduct?

    Answer: To establish clear ethical standards and legal boundaries for sales activities

    A sales code of conduct defines the ethical and legal expectations for how sales activities must be conducted within the organization.

  5. Which scenario constitutes a conflict of interest for a salesperson?

    Answer: Steering customers toward products where the rep earns a higher commission, without disclosing this

    Recommending products based on personal financial gain without disclosure creates a conflict between the rep's interests and the customer's best interests.

  6. The Foreign Corrupt Practices Act (FCPA) prohibits U.S. companies from:

    Answer: Paying bribes to foreign government officials to obtain or retain business

    The FCPA makes it unlawful for U.S. persons and companies to bribe foreign government officials to gain a business advantage.

  7. A customer requests that a salesperson back-date a contract to qualify for a promotion that has already expired. Complying with this request would be:

    Answer: Fraudulent and potentially illegal

    Back-dating documents to misrepresent when a transaction occurred constitutes fraud regardless of whether a manager approves.