Product Knowledge and Features Flashcards
7 cards from real CSA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Product Knowledge and Features flashcards as text
A customer is evaluating a blender and asks about 'wattage.' What does higher wattage generally indicate?
Answer: The blender has more power, enabling it to process harder ingredients more effectively.
Wattage measures motor power; higher wattage blenders can handle tougher ingredients like ice and frozen fruit more efficiently.
A product is labeled 'FDA approved.' What does this mean for a consumer?
Answer: The product has been reviewed by the Food and Drug Administration and meets its safety or effectiveness standards.
FDA approval means the product has undergone the agency's evaluation process and has been deemed safe and/or effective for its intended use.
When selling outdoor furniture, a customer asks what 'UV-resistant' means. The best explanation is:
Answer: The materials are treated to resist fading and degradation caused by ultraviolet sunlight exposure.
UV-resistant materials contain additives or coatings that prevent ultraviolet radiation from breaking down colors and structural integrity over time.
A customer considering a coffee maker asks about 'brew strength control.' What does this feature allow?
Answer: It allows the user to control how concentrated or bold the finished coffee will taste.
Brew strength control adjusts the coffee-to-water ratio or extraction time so customers can customize beverage boldness.
A retail sales associate should be familiar with a product's 'competitive advantages.' This knowledge is primarily useful for:
Answer: Explaining to customers why the product is a better choice than competing alternatives
Understanding competitive advantages helps a CSA confidently position a product's unique strengths against alternatives customers may be considering.
A customer sees a shoe labeled 'Gore-Tex lined.' What key benefit should the associate highlight?
Answer: The lining provides waterproofing while still allowing the foot to breathe.
Gore-Tex is a waterproof, breathable membrane that keeps water out while allowing moisture vapor from perspiration to escape.
When a product has a 'Class A fire rating,' what information does this give the customer?
Answer: The product offers the highest level of resistance to fire spread among standard fire ratings.
A Class A fire rating indicates the material provides the best resistance to surface flame spread compared to Class B and Class C rated products.