CS CS Stakeholder Management & Communication

Question 1

The primary purpose of a stakeholder mapping exercise in strategic planning is to:

Accepted Answer

Identify and prioritize individuals or groups who affect or are affected by the strategy

Answer

Create an org chart

Answer

Document IT systems

Answer

Map physical office locations

Question 2

Which stakeholder engagement approach is most appropriate for high-power, high-interest stakeholders?

Accepted Answer

Manage closely with regular, tailored communication and consultation

Answer

Monitor with minimal communication

Answer

Keep informed through general newsletters

Answer

Ignore unless they raise issues

Question 3

A communication plan in strategy execution should specify which key elements?

Accepted Answer

Messages, audiences, channels, timing, and feedback mechanisms

Answer

Office furniture preferences

Answer

IT hardware specifications

Answer

HR benefits packages

Question 4

The concept of 'managing up' in stakeholder relations refers to:

Accepted Answer

Strategically communicating and influencing one's own leaders and executives

Answer

Promoting subordinates into leadership roles

Answer

Escalating all decisions to senior management

Answer

Providing performance reviews to superiors

Question 5

Stakeholder analysis in the US context typically requires compliance with which communication-related regulation when dealing with publicly traded companies?

Accepted Answer

SEC Regulation FD (Fair Disclosure)

Answer

OSHA

Answer

HIPAA

Answer

Sarbanes-Oxley Section 409

Question 6

A stakeholder with high power but low interest in a strategic initiative should be:

Accepted Answer

Kept satisfied with periodic high-level updates

Answer

Closely managed with frequent detailed briefings

Answer

Ignored to save communication resources

Answer

Made a project sponsor immediately