Cruise Ship Cruise Ship Passenger Rights and Consumer Protection

Question 1

Under the Cruise Vessel Security and Safety Act (CVSSA), cruise lines operating in the US must maintain a '24-hour' hotline for what purpose?

Accepted Answer

Reporting crimes and emergencies occurring on board

Answer

Booking dining reservations

Answer

Shore excursion customer service

Answer

Passenger medical consultations

Question 2

What federal agency receives mandatory crime reports from cruise ships under US law?

Accepted Answer

The FBI

Answer

The FTC (Federal Trade Commission)

Answer

The US Secret Service

Answer

The Department of Homeland Security

Question 3

What does the FMC (Federal Maritime Commission) oversee regarding cruise ships in the US?

Accepted Answer

Financial protection requirements ensuring cruise lines can refund passengers if they fail

Answer

Onboard food safety inspections

Answer

Navigation safety certifications

Answer

Crew employment standards

Question 4

When a cruise line significantly changes an itinerary, what are passengers typically entitled to according to most standard cruise contracts?

Accepted Answer

A partial credit, rebooking option, or in some cases a full refund depending on the contract terms

Answer

A full free upgrade to a higher cabin category

Answer

Free unlimited drinks for the voyage

Answer

A shore excursion credit equal to the port missed

Question 5

What is the 'Athens Convention' relating to cruise ship passengers?

Accepted Answer

An international convention establishing cruise lines' liability for passenger death, injury, and luggage loss

Answer

A treaty governing cruise ship labor standards

Answer

An agreement setting Mediterranean cruise pricing

Answer

A convention regulating cruise ship environmental standards in the Mediterranean

Question 6

Under the Americans with Disabilities Act (ADA), what obligation do cruise ships operating from US ports have?

Accepted Answer

Make reasonable accommodations for passengers with disabilities and ensure accessible facilities

Answer

Provide free cruises to disabled passengers

Answer

Provide a dedicated ship exclusively for disabled passengers

Answer

Refund disabled passengers who cannot access all facilities