CRSP Interview Design & Competency Assessment 2 — Questions and Answers
Question 1: Which interview technique asks candidates to describe a specific past situation, the task they faced, the action they took, and the result achieved?
- SOAR method
- STAR method (Correct answer)
- CARE framework
- FACTS approach
Correct answer: STAR method
The STAR method (Situation, Task, Action, Result) is a structured behavioral interviewing technique used to elicit concrete examples of past performance.
Question 2: A panel interview offers which primary advantage over a one-on-one interview?
- It reduces total interview time significantly
- It eliminates the need for structured questions
- It reduces individual interviewer bias through multiple perspectives (Correct answer)
- It allows candidates to ask more questions
Correct answer: It reduces individual interviewer bias through multiple perspectives
Panel interviews involve multiple interviewers, which reduces individual bias and provides a more balanced assessment of the candidate.
Question 3: Which type of validity evidence is demonstrated when an interview score predicts future job performance?
- Content validity
- Construct validity
- Criterion-related validity (Correct answer)
- Face validity
Correct answer: Criterion-related validity
Criterion-related validity (specifically predictive validity) is established when assessment scores correlate with future job performance outcomes.
Question 4: When designing competency-based interviews, the first step is typically to:
- Schedule candidate screening calls
- Identify the key competencies required for the role (Correct answer)
- Develop scoring rubrics for each answer
- Train interviewers on unconscious bias
Correct answer: Identify the key competencies required for the role
Identifying the key competencies required for successful job performance must precede developing questions or rating scales.
Question 5: A 'probe' question in a structured interview is best used to:
- Introduce a new competency area
- Clarify or deepen a candidate's initial response (Correct answer)
- End the interview professionally
- Assess technical knowledge
Correct answer: Clarify or deepen a candidate's initial response
Probe questions follow up on a candidate's answer to obtain more specific, complete, or clarifying information.
Question 6: Which rating scale format asks interviewers to assign a score based on predefined descriptions of behavior at each performance level?
- Likert scale
- Behaviorally Anchored Rating Scale (BARS) (Correct answer)
- Numerical ranking scale
- Forced distribution scale
Correct answer: Behaviorally Anchored Rating Scale (BARS)
BARS links specific observable behaviors to rating points, making the scale more objective and consistent across interviewers.
Question 7: An interviewer who rates all candidates slightly above average regardless of their actual responses is exhibiting which bias?
- Halo effect
- Contrast effect
- Central tendency bias (Correct answer)
- Recency bias
Correct answer: Central tendency bias
Central tendency bias occurs when an interviewer avoids extreme ratings and clusters all scores near the midpoint of the scale.
CRSP Interview Design & Competency Assessment 2
Which interview technique asks candidates to describe a specific past situation, the task they faced, the action they took, and the result achieved?