CRSP CRSP Onboarding & Candidate Experience 1 — Questions and Answers
Question 1: Which phase of onboarding focuses on completing tax forms, benefits enrollment, and I-9 verification before the employee's first day?
- Socialization
- Pre-boarding (Correct answer)
- Orientation
- Assimilation
Correct answer: Pre-boarding
Pre-boarding covers all administrative compliance tasks completed between offer acceptance and the first day of work.
Question 2: Research consistently shows that effective structured onboarding programs improve new hire retention by what approximate range?
- 5–10%
- 10–20%
- 50–82% (Correct answer)
- 90–100%
Correct answer: 50–82%
Studies, including SHRM data, show that structured onboarding programs can improve new hire retention rates by 50–82%.
Question 3: A new hire buddy program is primarily designed to address which onboarding challenge?
- Payroll processing delays
- Social isolation and lack of informal knowledge transfer (Correct answer)
- Benefits enrollment confusion
- Background check backlogs
Correct answer: Social isolation and lack of informal knowledge transfer
Buddy programs pair new hires with experienced employees to accelerate social integration and informal knowledge sharing.
Question 4: Which US law requires employers to verify employment eligibility of all new hires using Form I-9?
- Title VII of the Civil Rights Act
- Immigration Reform and Control Act (IRCA) (Correct answer)
- Fair Labor Standards Act (FLSA)
- Americans with Disabilities Act (ADA)
Correct answer: Immigration Reform and Control Act (IRCA)
The Immigration Reform and Control Act of 1986 mandates that employers complete Form I-9 to verify identity and work authorization for every new hire.
Question 5: What is the primary purpose of a 30-60-90 day onboarding plan for new employees?
- To track attendance during the probationary period
- To set progressive milestones and expectations for role integration and performance (Correct answer)
- To determine final compensation adjustments
- To schedule mandatory compliance training only
Correct answer: To set progressive milestones and expectations for role integration and performance
A 30-60-90 day plan provides structured milestones that guide new hires through learning, contributing, and independently performing in their roles.
Question 6: Which term describes the negative experience when a new hire's reality on the job doesn't match the promises made during recruiting?
- Cognitive dissonance hiring
- Reality shock / expectation gap (Correct answer)
- Adverse selection
- Enculturation failure
Correct answer: Reality shock / expectation gap
Reality shock occurs when new hires experience a gap between pre-hire expectations set during recruiting and the actual job environment.
CRSP CRSP Onboarding & Candidate Experience 1
Which phase of onboarding focuses on completing tax forms, benefits enrollment, and I-9 verification before the employee's first day?