CRS Communication Skills 4

Question 1

When a client uses minimizing language such as 'It was just a small slip,' the CRS should respond by:

Accepted Answer

Exploring the client's perception without judgment

Answer

Exploring the client's framing non-judgmentally opens dialogue and avoids triggering defensiveness.

Question 2

Which communication approach is MOST consistent with trauma-informed practice?

Accepted Answer

Prioritizing physical and emotional safety and building trust before disclosure

Answer

Trauma-informed communication prioritizes safety and trust before encouraging disclosure of traumatic experiences.

Question 3

A CRS receives a voicemail from a client's family member requesting an update on the client's progress. What is the appropriate response?

Accepted Answer

Confirm or deny the client is in services, then ask for written consent

Answer

HIPAA prohibits even confirming client enrollment without prior written authorization from the client.

Question 4

Which of the following best demonstrates empathic communication in a recovery context?

Accepted Answer

'That sounds incredibly hard. Tell me more about what that's been like for you.'

Answer

Empathic communication acknowledges the client's experience and invites deeper sharing without redirecting or minimizing.

Question 5

Which of the following is an example of a double-sided reflection in motivational interviewing?

Accepted Answer

'It sounds like part of you wants to change, and part of you isn't ready yet.'

Answer

A double-sided reflection acknowledges both sides of a client's ambivalence in a single statement.

(CRS) Certified Recovery Specialist Practice Test