CRPA Study Guide 2026

Customer self-service portals empower customers to manage their accounts independently, reducing inbound inquiries to the AR team and accelerating payment.

Dynamic discounting allows buyers to earn variable early payment discounts — larger discounts for paying sooner — funded by the supplier's own cash, managed through an AR platform.

The FDCPA strictly prohibits debt collectors from using false, deceptive, or misleading representations in connection with the collection of any debt. Threatening a consumer with arrest or imprisonment for an unpaid debt, especially without legal grounds or the actual intent to pursue such action, is a clear violation of this act. Such threats are considered abusive and illegal.

Return on Assets (ROA) is a key profitability ratio that measures how efficiently a company is using its assets to generate earnings. It is calculated by dividing net income by total assets. While other options like the current ratio (liquidity) and debt-to-equity ratio (solvency) assess different aspects of financial health, ROA specifically indicates a company's operational profitability relative to its asset base.

A disputed invoice hold pauses collection efforts on contested invoices to avoid damaging customer relationships while the discrepancy is being resolved.

A credit memo reduces the balance a customer owes, typically issued for product returns, billing errors, or agreed-upon price adjustments.