CRP Team Building & Development 3 ā Questions and Answers
Question 1: A recreation manager notices a high-performing team member is disengaged. According to Herzberg's theory, which factor is MOST likely the cause?
- Insufficient salary
- Lack of recognition and achievement opportunities (Correct answer)
- Poor working conditions
- Inadequate hygiene factors
Correct answer: Lack of recognition and achievement opportunities
Herzberg's motivatorsāsuch as recognition and achievementādrive engagement, while their absence leads to disengagement even when hygiene factors are met.
Question 2: What does 'psychological safety' within a team PRIMARILY enable?
- Reduction of physical workplace hazards
- Freedom to speak up, take risks, and admit mistakes without fear (Correct answer)
- Guaranteed job security for all members
- Protection from disciplinary action
Correct answer: Freedom to speak up, take risks, and admit mistakes without fear
Psychological safety, as defined by Amy Edmondson, is the belief that one won't be punished for speaking up with ideas, questions, or mistakes.
Question 3: Which type of team structure is MOST common in large recreation agencies managing multiple simultaneous programs?
- Functional team
- Self-directed team
- Cross-functional team (Correct answer)
- Virtual team
Correct answer: Cross-functional team
Cross-functional teams draw members from different departments to collaboratively manage complex, multi-program initiatives.
Question 4: A supervisor uses 360-degree feedback for team development. Who typically provides input in this process?
- Only direct supervisors
- Only peers at the same level
- Supervisors, peers, subordinates, and sometimes clients (Correct answer)
- Only the employee being evaluated
Correct answer: Supervisors, peers, subordinates, and sometimes clients
360-degree feedback collects perspectives from all directionsāabove, beside, and below the individualāfor a comprehensive view.
Question 5: When forming a new seasonal recreation team, which action BEST accelerates the Norming stage?
- Assigning individual rather than group tasks
- Establishing clear group norms and celebrating early wins together (Correct answer)
- Delaying role assignments until conflicts arise
- Limiting communication between team members
Correct answer: Establishing clear group norms and celebrating early wins together
Establishing norms early and recognizing shared successes accelerates cohesion and moves teams toward Norming faster.
Question 6: Which coaching approach involves asking questions to help an employee discover their own solutions?
- Directive coaching
- Corrective feedback
- Socratic coaching (Correct answer)
- Performance counseling
Correct answer: Socratic coaching
Socratic coaching uses guided questioning to help individuals arrive at insights and solutions independently.
Question 7: In team development, 'norming' is BEST characterized by:
- High conflict and power struggles
- Team members establishing cohesion and agreed-upon standards (Correct answer)
- Individuals working in isolation
- The team preparing to disband
Correct answer: Team members establishing cohesion and agreed-upon standards
Norming is when team members resolve differences, establish working norms, and begin operating cohesively.
CRP Team Building & Development 3
A recreation manager notices a high-performing team member is disengaged.
According to Herzberg's theory, which factor is MOST likely the cause?