CRP Team Building & Development 2 — Questions and Answers
Question 1: Which leadership style is MOST effective when onboarding new recreation staff with little job experience?
- Delegating
- Participating
- Selling/coaching
- Telling/directing (Correct answer)
Correct answer: Telling/directing
Telling/directing provides clear task instructions and close supervision ideal for inexperienced newcomers.
Question 2: A recreation team is underperforming due to unclear roles. Which tool BEST clarifies individual accountability?
- Responsibility assignment matrix (RACI) (Correct answer)
- Gantt chart
- Force field analysis
- SWOT analysis
Correct answer: Responsibility assignment matrix (RACI)
A RACI matrix explicitly maps who is Responsible, Accountable, Consulted, and Informed for each task.
Question 3: During Tuckman's 'Storming' stage, a recreation supervisor should PRIMARILY:
- Step back and let conflict resolve itself
- Reassign team members to reduce friction
- Facilitate open communication and mediate disagreements (Correct answer)
- Immediately enforce strict rules
Correct answer: Facilitate open communication and mediate disagreements
Facilitating open dialogue and mediating helps the team work through conflicts constructively during Storming.
Question 4: Which group process technique encourages all team members to generate ideas simultaneously without criticism?
- Nominal group technique
- Delphi method
- Brainstorming (Correct answer)
- Fishbone analysis
Correct answer: Brainstorming
Brainstorming is a free-flow ideation method where judgment is deferred to encourage creative input from everyone.
Question 5: A recreation department wants to improve cross-functional teamwork. Which activity BEST builds interdependence?
- Individual skills assessments
- Parallel task assignments
- Cooperative problem-solving challenges (Correct answer)
- Competitive performance reviews
Correct answer: Cooperative problem-solving challenges
Cooperative challenges require staff to rely on each other's strengths, directly building interdependence.
Question 6: What is the PRIMARY purpose of a team charter in recreation program management?
- To schedule employee vacation time
- To establish shared goals, norms, and roles for the team (Correct answer)
- To document disciplinary actions
- To track individual performance metrics
Correct answer: To establish shared goals, norms, and roles for the team
A team charter aligns members around common purpose, operating norms, and responsibilities from the outset.
Question 7: Which conflict resolution approach results in BOTH parties achieving partial satisfaction of their goals?
- Avoidance
- Accommodation
- Competition
- Compromise (Correct answer)
Correct answer: Compromise
Compromise involves each party giving up something to reach a mutually acceptable solution.
CRP Team Building & Development 2
Which leadership style is MOST effective when onboarding new recreation staff with little job experience?