Change Management & Adaptation Flashcards
7 cards from real CRP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Change Management & Adaptation flashcards as text
A recreation department is transitioning from paper-based registration to an online system. Which change management step should occur FIRST?
Answer: Conduct a stakeholder needs assessment and readiness analysis
A needs and readiness assessment identifies gaps and prepares the organization before any system change is implemented.
Which leadership style is MOST effective when a recreation organization faces rapid, urgent change with high uncertainty?
Answer: Transformational with transparent communication
Transformational leadership combined with transparent communication builds trust and motivates staff through uncertain change.
A parks and recreation agency must reduce its budget by 20% due to municipal cuts. Which adaptation strategy best preserves core programming?
Answer: Conduct a program audit to identify high-impact, cost-effective offerings
A program audit allows data-driven decisions that protect high-value services while identifying lower-priority cuts.
What is the primary purpose of a 'change champion' network within a recreation organization?
Answer: To serve as peer advocates who model and support the change at the grassroots level
Change champions influence peers organically and help sustain momentum for organizational change initiatives.
A recreation center introduces flexible scheduling for staff. Many long-tenured employees resist the change. The BEST initial response is to:
Answer: Listen to concerns and explain the rationale and benefits of the change
Acknowledging concerns and providing clear rationale addresses resistance more effectively than coercion or avoidance.
In Kotter's 8-Step Change Model, what must leaders establish in Step 1 before any other action?
Answer: A sense of urgency
Kotter identifies creating a sense of urgency as the foundational step that motivates stakeholders to engage with change.
After implementing a new community outreach program, participation is lower than projected. The BEST adaptation response is to:
Answer: Collect participant feedback and adjust marketing and delivery accordingly
Using feedback data to refine program design and outreach is a continuous improvement approach aligned with adaptive management.