Employee Counseling and Support Flashcards
6 cards from real CRP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Employee Counseling and Support flashcards as text
When should a relocation counselor first contact a newly initiated transferee?
Answer: Within 24–48 hours of receiving the initiation
Early contact within 24–48 hours sets expectations, reduces anxiety, and prevents costly delays.
Which tool is most commonly used to assess an employee's relocation needs and preferences?
Answer: Needs assessment or intake questionnaire
A needs assessment or intake questionnaire gathers personal, financial, and logistical data to tailor benefits delivery.
Dual-career counseling services are designed to help:
Answer: The accompanying spouse/partner find employment in the destination city
Dual-career or spousal assistance programs help the non-employee partner find work in the new location, reducing a key barrier to relocation acceptance.
What is the purpose of a post-move follow-up call to a transferee?
Answer: To confirm the employee is settling in and identify unresolved issues
Post-move follow-up ensures the employee feels supported and allows the counselor to resolve lingering problems before they escalate.
Which communication style is most appropriate when counseling a high-anxiety transferee?
Answer: Empathetic, clear, and proactively reassuring
High-anxiety individuals respond best to empathetic, clear communication that anticipates questions and reassures them at each step.
A transferee requests a benefit that falls outside the approved policy. The CRP should:
Answer: Explain the policy limits and escalate exceptions through proper channels if warranted
CRPs must uphold policy while guiding employees through the exception process transparently and professionally.