Team Building & Development Flashcards

A recreation manager notices a high-performing team member is disengaged. According to Herzberg's theory, which factor is MOST likely the cause?

Answer: Lack of recognition and achievement opportunities

Herzberg's motivators—such as recognition and achievement—drive engagement, while their absence leads to disengagement even when hygiene factors are met.

What does 'psychological safety' within a team PRIMARILY enable?

Answer: Freedom to speak up, take risks, and admit mistakes without fear

Psychological safety, as defined by Amy Edmondson, is the belief that one won't be punished for speaking up with ideas, questions, or mistakes.

Which type of team structure is MOST common in large recreation agencies managing multiple simultaneous programs?

Answer: Cross-functional team

Cross-functional teams draw members from different departments to collaboratively manage complex, multi-program initiatives.

A supervisor uses 360-degree feedback for team development. Who typically provides input in this process?

Answer: Supervisors, peers, subordinates, and sometimes clients

360-degree feedback collects perspectives from all directions—above, beside, and below the individual—for a comprehensive view.

When forming a new seasonal recreation team, which action BEST accelerates the Norming stage?

Answer: Establishing clear group norms and celebrating early wins together

Establishing norms early and recognizing shared successes accelerates cohesion and moves teams toward Norming faster.

Which coaching approach involves asking questions to help an employee discover their own solutions?

Answer: Socratic coaching

Socratic coaching uses guided questioning to help individuals arrive at insights and solutions independently.

In team development, 'norming' is BEST characterized by:

Answer: Team members establishing cohesion and agreed-upon standards

Norming is when team members resolve differences, establish working norms, and begin operating cohesively.