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Performance Management & Metrics Flashcards

7 cards from real CRP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Performance Management & Metrics flashcards as text

  1. A recreation agency conducts a needs assessment before launching a new senior fitness program. What is the PRIMARY purpose of this assessment?

    Answer: To identify gaps between current services and community demand

    A needs assessment identifies the gap between existing services and what the community actually requires, guiding program development decisions.

  2. Which performance measurement approach collects data at multiple points during a program rather than only at its conclusion?

    Answer: Formative evaluation

    Formative evaluation gathers ongoing feedback during program delivery to allow real-time adjustments and improvements.

  3. A parks department tracks 'acres of parkland per 1,000 residents.' This metric is an example of a:

    Answer: Level of service standard

    Level of service standards express the quantity of facilities or services provided relative to the population served, establishing baseline expectations.

  4. In program cost recovery analysis, a program that generates revenue equal to 100% of its direct costs is described as:

    Answer: Break-even on direct costs

    When a program's revenue equals its direct costs, it breaks even on direct costs, though it may still require subsidy for indirect/overhead costs.

  5. Which statistical measure is most useful for identifying the most frequently occurring response in a participant satisfaction survey?

    Answer: Mode

    The mode identifies the most frequently occurring value in a dataset, making it ideal for finding the most common survey response.

  6. A recreation manager wants to assess whether a new aquatics program caused an improvement in youth swim competency. What research design best establishes causality?

    Answer: Pre-test and post-test with a control group

    A pre-test/post-test design with a control group is the most rigorous method for establishing that a program caused an observed change.

  7. In recreation management, 'program abandonment rate' is BEST used to:

    Answer: Identify programs with high mid-session dropout, signaling quality or fit issues

    Program abandonment rate tracks participants who drop out mid-session, highlighting programs where quality, scheduling, or participant-fit problems exist.