Performance Management & Metrics Flashcards
7 cards from real CRP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Performance Management & Metrics flashcards as text
A recreation department wants to measure program efficiency. Which metric best captures the cost per participant served?
Answer: Total program expenditures divided by total participants
Cost per participant is calculated by dividing total program expenditures by the total number of participants served.
Which balanced scorecard perspective focuses on internal processes that drive program quality?
Answer: Internal process perspective
The internal process perspective of the balanced scorecard examines operational efficiency and quality of program delivery.
A park district's registration conversion rate drops from 72% to 58%. What does this most likely indicate?
Answer: Potential issues with program appeal, pricing, or registration barriers
A declining registration conversion rate suggests that fewer interested participants are completing enrollment, signaling issues with pricing, accessibility, or program relevance.
In recreation program evaluation, what does 'utilization rate' measure?
Answer: Actual usage of a facility or program compared to its maximum capacity
Utilization rate compares actual usage (attendance or bookings) to maximum available capacity to assess how efficiently resources are being used.
Which type of benchmark compares a recreation agency's performance against similar agencies in other jurisdictions?
Answer: Competitive benchmark
Competitive benchmarking compares performance metrics against peer organizations in the same industry or sector.
A recreation supervisor notices that participant satisfaction scores are high but program repeat-enrollment rates are low. What does this contradiction most likely suggest?
Answer: Participants enjoy programs but may not see long-term value or have unmet scheduling needs
High satisfaction with low repeat enrollment often indicates participants liked the experience but face barriers like scheduling conflicts, cost, or lack of perceived ongoing value.
When setting performance targets using the SMART framework, what does the 'T' stand for?
Answer: Time-bound
In the SMART framework, 'T' stands for Time-bound, meaning goals must have a specific deadline or timeframe for achievement.