Communication & Stakeholder Management Flashcards
7 cards from real CRP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Management flashcards as text
Which of the following is an example of a 'feedback loop' in recreation stakeholder communication?
Answer: Collecting post-program surveys and using results to adjust future offerings
A feedback loop closes the communication cycle by collecting stakeholder input and demonstrably acting on it.
During budget presentations to elected officials, a recreation professional should AVOID which communication mistake?
Answer: Presenting only best-case scenarios without acknowledging risks
Presenting only optimistic projections without acknowledging risks reduces credibility and leaves officials unprepared for potential challenges.
A recreation agency is launching a new program targeting at-risk youth. Which stakeholder is MOST important to include in early planning communications?
Answer: Social service agencies and school counselors already serving that population
Social service agencies and school counselors have existing relationships with at-risk youth and can ensure program design meets real needs.
The 'RACE' model in public relations stands for Research, Action, Communication, and Evaluation. In recreation management, which phase is most commonly skipped, reducing communication effectiveness?
Answer: Evaluation
Evaluation is the most frequently skipped phase, leaving agencies unable to determine whether their communication efforts achieved intended outcomes.
When writing a news release about a new recreation center opening, the MOST important element to place in the first paragraph is:
Answer: The who, what, when, where, and why (five W's)
The inverted pyramid structure requires the five W's in the opening paragraph so journalists and readers immediately grasp the essential information.
A recreation professional notices that community attendance at public meetings has been declining. Which strategy is MOST likely to reverse this trend?
Answer: Move meetings to varied neighborhood venues and offer childcare or translation services
Reducing geographic and logistical barriers by rotating locations and offering support services broadens participation across diverse community segments.
In a multi-agency recreation partnership, communication breakdowns most often occur because of:
Answer: Unclear roles, inconsistent information sharing, and different organizational cultures
Role ambiguity, uneven information flow, and cultural differences in communication norms are the leading sources of inter-agency communication failure.