Communication & Stakeholder Management Flashcards
7 cards from real CRP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Management flashcards as text
Which of the following BEST describes a 'key message' in a recreation agency's communication strategy?
Answer: A core idea repeated consistently across all communications to reinforce agency value
Key messages are carefully crafted, repeatable statements that reinforce an agency's core value proposition across all touchpoints.
When a local media outlet publishes an inaccurate story about a recreation facility incident, the FIRST action should be:
Answer: Contact the reporter or editor with factual corrections and offer additional information
Directly contacting the journalist with accurate facts is the fastest way to prompt a correction and maintain the agency's public credibility.
A recreation professional is preparing messaging for older adult participants. Which communication principle is MOST important to apply?
Answer: Use clear, large-format materials and offer multiple contact options including phone
Older adults may have varying digital access and vision needs, making large-format materials and phone options critical for inclusion.
The concept of 'two-way communication' in stakeholder engagement means the agency should:
Answer: Both transmit information and actively gather feedback from stakeholders
Two-way communication requires mechanisms for stakeholders to respond, ensuring the agency both informs and genuinely listens.
A recreation director is building a coalition to support a bond measure for new park facilities. Which stakeholder group is MOST critical to engage early?
Answer: Local business associations and neighborhood leaders with voter influence
Local business associations and neighborhood leaders have direct influence on community voters who will decide the bond measure.
What is the purpose of a 'crisis communication plan' for a recreation agency?
Answer: Pre-establish roles, messages, and channels for responding rapidly and consistently to emergencies
A crisis communication plan ensures the agency can respond quickly with accurate, consistent information when emergencies occur.
A recreation manager receives a complaint from a parent about a staff member's behavior. Which communication response demonstrates BEST practice?
Answer: Acknowledge the concern, explain the investigation process, and follow up with findings
Acknowledging the concern and explaining next steps demonstrates responsiveness and respects the complainant while maintaining a fair process.