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Communication & Stakeholder Management Flashcards

7 cards from real CRP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Communication & Stakeholder Management flashcards as text

  1. Which communication channel is MOST appropriate for delivering urgent safety information about a facility closure to the entire community?

    Answer: Multi-channel alert including email, social media, and website

    Urgent safety information requires simultaneous use of multiple channels to reach the broadest audience fastest.

  2. A recreation professional is drafting a grant report for a federal funder. The writing style should be:

    Answer: Technical and outcome-focused using the funder's defined metrics

    Grant reports to federal funders must directly address prescribed metrics and outcomes in technical, evidence-based language.

  3. What is the primary purpose of a stakeholder communication plan in recreation management?

    Answer: Document who needs what information, when, and through which channels

    A stakeholder communication plan systematically maps information needs, timing, and channels for each stakeholder group.

  4. When facilitating a public input session for a master park plan, which technique BEST ensures diverse voices are heard?

    Answer: Small group breakout discussions followed by report-outs

    Small group breakouts lower participation barriers and allow quieter voices to contribute before reporting to the full group.

  5. A board member requests data that a recreation director believes should remain confidential until the full board reviews it. The director should:

    Answer: Explain the process and timeline for proper data release to the full board

    Explaining the proper governance process respects confidentiality while keeping the board member informed and engaged.

  6. In non-verbal communication during stakeholder presentations, which behavior MOST undermines a presenter's credibility?

    Answer: Frequently checking notes or a phone during speaking

    Repeatedly checking notes or devices signals lack of preparation and diverts attention from the audience.

  7. A recreation agency wants to evaluate the effectiveness of its community outreach communications. Which method provides the MOST direct measure?

    Answer: Tracking program registration changes before and after campaigns

    Registration change data directly links communication efforts to behavioral outcomes, which is the most meaningful effectiveness measure.