CRM Risk Management & Safety Practices 2 — Questions and Answers
Question 1: A resident slips on ice in the parking lot and sustains an injury. Which document should the property manager complete FIRST?
- File a police report
- Complete an incident report within 24 hours (Correct answer)
- Notify the insurance carrier immediately
- Post a warning sign near the area
Correct answer: Complete an incident report within 24 hours
An incident report should be completed promptly (within 24 hours) to document facts while memories are fresh and protect the property legally.
Question 2: Which type of insurance covers a property management company for claims arising from errors or omissions in its professional services?
- General liability insurance
- Professional liability (E&O) insurance (Correct answer)
- Workers' compensation insurance
- Commercial property insurance
Correct answer: Professional liability (E&O) insurance
Professional liability (Errors & Omissions) insurance protects property managers against claims that their professional advice or services caused harm.
Question 3: A resident reports visible mold in their bathroom. What is the property manager's FIRST step?
- Inform the resident it is their responsibility to clean it
- Inspect the area and document findings before taking action (Correct answer)
- Immediately hire a mold remediation company
- Apply bleach solution and consider the issue resolved
Correct answer: Inspect the area and document findings before taking action
Inspecting and documenting the extent of the mold problem is the first step before determining the appropriate remediation response.
Question 4: Under the ADA, what is the maximum slope for an accessible ramp in a residential property?
- 1:8
- 1:10
- 1:12 (Correct answer)
- 1:16
Correct answer: 1:12
ADA guidelines require a maximum slope of 1:12 (one inch of rise for every twelve inches of run) for accessible ramps.
Question 5: A property manager learns that a registered sex offender has moved into the community. What is the most appropriate action?
- Immediately evict the resident
- Notify all other residents in writing
- Consult legal counsel before taking any action (Correct answer)
- Contact local media to alert the neighborhood
Correct answer: Consult legal counsel before taking any action
The manager should consult legal counsel because landlord obligations and restrictions on sex offender notification vary significantly by state law.
Question 6: Which practice BEST reduces slip-and-fall liability in common areas during winter months?
- Posting 'Enter at Own Risk' signs at all entrances
- Implementing a written snow and ice removal policy with documented service logs (Correct answer)
- Instructing residents to use alternative entrances
- Requiring residents to sign liability waivers each winter
Correct answer: Implementing a written snow and ice removal policy with documented service logs
A written policy with documented service logs demonstrates due diligence and provides evidence of proactive hazard management in liability claims.
Question 7: What is the primary purpose of a property's emergency operations plan (EOP)?
- To satisfy insurance carrier requirements
- To outline procedures for protecting lives and property during emergencies (Correct answer)
- To comply with HUD reporting requirements
- To reduce utility costs during peak usage periods
Correct answer: To outline procedures for protecting lives and property during emergencies
An EOP provides structured procedures to protect residents, staff, and property during various emergency scenarios.
CRM Risk Management & Safety Practices 2
A resident slips on ice in the parking lot and sustains an injury.
Which document should the property manager complete FIRST?