CRM Business Continuity and Crisis Management 2

Question 1

What does Recovery Time Objective (RTO) measure in business continuity planning?

Accepted Answer

The maximum tolerable time to restore a business function after a disruption

Answer

The maximum acceptable amount of data that can be lost during a disruption

Answer

The estimated cost of recovering from a major disaster event

Answer

The minimum number of staff required to operate in recovery mode

Question 2

A 'cold site' in disaster recovery is best defined as:

Accepted Answer

A leased facility with basic infrastructure but no pre-installed equipment or data

Answer

A backup facility located in a cold climate to protect against heat-related failures

Answer

A fully equipped standby facility ready to operate within hours

Answer

A mobile recovery unit that can be transported to any location

Question 3

What is the primary goal of a crisis communication plan?

Accepted Answer

To ensure timely, accurate, and consistent information reaches all stakeholders

Answer

To restrict all external communications until the crisis is fully resolved

Answer

To assign social media accounts to marketing personnel during emergencies

Answer

To document all internal communications for legal discovery purposes

Question 4

What is 'Maximum Tolerable Downtime' (MTD) in business continuity planning?

Accepted Answer

The longest period a critical function can be unavailable before causing catastrophic harm to the organization

Answer

The average duration of past outages experienced by the organization

Answer

The total time an IT system can be taken offline for maintenance

Answer

The scheduled downtime approved by senior management for system upgrades

Question 5

In the Business Continuity Management (BCM) lifecycle, which activity typically comes first?

Accepted Answer

Conducting a Business Impact Analysis and risk assessment

Answer

Developing recovery strategies and solutions

Answer

Testing and exercising business continuity plans

Answer

Training employees on emergency response procedures

Question 6

Which of the following is a key characteristic that distinguishes crisis management from routine incident management?

Accepted Answer

Crisis management requires executive-level decision-making due to high stakes and uncertainty

Answer

Crisis management involves only natural disaster scenarios

Answer

Crisis management focuses exclusively on IT system restoration

Answer

Crisis management is handled entirely by external emergency services

Question 7

What is the purpose of an 'alternate work location' strategy in business continuity?

Accepted Answer

To enable continued operations from a secondary site when the primary location is unavailable

Answer

To provide employees with a vacation location during extended disasters

Answer

To reduce real estate costs by consolidating office space

Answer

To establish offshore operations for tax purposes