CRM Salesforce CRM 2

Question 1

What does 'SOQL' stand for in Salesforce?

Accepted Answer

Salesforce Object Query Language

Answer

Standard Object Query Lookup

Answer

Salesforce Online Query Logic

Answer

Structured Object Query Library

Question 2

Which Salesforce cloud product focuses on customer service and support case management?

Accepted Answer

Service Cloud

Answer

Sales Cloud

Answer

Marketing Cloud

Answer

Commerce Cloud

Question 3

What is the purpose of a 'Record Type' in Salesforce?

Accepted Answer

To define different page layouts and picklist values for the same object

Answer

To restrict user login times

Answer

To store attachments on records

Answer

To schedule automated reports

Question 4

What is Salesforce AppExchange?

Accepted Answer

A marketplace for third-party apps and integrations for Salesforce

Answer

A tool for migrating data into Salesforce

Answer

A reporting dashboard for sales metrics

Answer

A customer support portal

Question 5

In Salesforce, what does a 'Profile' control?

Accepted Answer

Object permissions, field-level security, and app access for users

Answer

The visual theme of the Salesforce interface

Answer

Email templates for outreach campaigns

Answer

The number of records a user can create

Question 6

What is the 'Chatter' feature in Salesforce used for?

Accepted Answer

Internal social collaboration and communication between users

Answer

Sending marketing emails to leads

Answer

Tracking customer invoices

Answer

Creating custom reports