CRM Community Resources & Case Management 1 — Questions and Answers
Question 1: A recovery mentor's role in case management primarily involves:
- Providing clinical diagnoses and prescribing treatment plans
- Connecting clients to appropriate community resources and services (Correct answer)
- Managing the client's finances and legal matters directly
- Replacing the need for professional healthcare services
Correct answer: Connecting clients to appropriate community resources and services
Recovery mentors serve as navigators who help clients identify, access, and coordinate community-based resources to support their recovery.
Question 2: Which of the following is an example of a community resource a CRM might help a client access?
- Private investment advice
- Sober living housing programs (Correct answer)
- Personal legal defense services
- Stock market investment resources
Correct answer: Sober living housing programs
Sober living homes provide structured, substance-free housing that supports individuals in early recovery.
Question 3: The SAMHSA National Helpline is a resource that provides:
- Legal defense for drug-related charges
- Free, confidential treatment referrals and information for substance use and mental health disorders (Correct answer)
- Financial grants for addiction treatment centers
- Prescriptions for medication-assisted treatment
Correct answer: Free, confidential treatment referrals and information for substance use and mental health disorders
SAMHSA's National Helpline (1-800-662-HELP) offers free, confidential 24/7 treatment referrals and information in English and Spanish.
Question 4: When making a referral to a community resource, the CRM should ensure the referral is:
- Based on what the mentor personally prefers
- Appropriate to the client's specific needs, culture, and circumstances (Correct answer)
- Always to the most expensive available option
- Completed without informing the client of all options
Correct answer: Appropriate to the client's specific needs, culture, and circumstances
Effective referrals must be tailored to the client's specific situation, preferences, cultural background, and practical needs.
Question 5: Which of the following best describes 'warm handoff' in recovery support services?
- Giving a client a handshake when they achieve sobriety milestones
- A direct, personal introduction of a client to the next service provider to ensure continuity of care (Correct answer)
- A text message referral to another agency
- Handing off a client's paperwork to a receptionist
Correct answer: A direct, personal introduction of a client to the next service provider to ensure continuity of care
A warm handoff involves personally connecting a client with the next provider — in real time or by phone — to reduce barriers and ensure the client does not fall through the cracks.
Question 6: Housing instability in individuals with substance use disorders is significant because:
- Stable housing has no effect on recovery outcomes
- Lack of stable housing is a major barrier to maintaining recovery and accessing services (Correct answer)
- Most recovery programs require clients to be homeless to qualify
- Housing support is outside the scope of recovery services
Correct answer: Lack of stable housing is a major barrier to maintaining recovery and accessing services
Stable housing is a fundamental social determinant of health; without it, individuals in recovery face heightened stress and relapse risk.
CRM Community Resources & Case Management 1
A recovery mentor's role in case management primarily involves: