Business Continuity and Crisis Management Flashcards
7 cards from real CRM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Business Continuity and Crisis Management flashcards as text
What distinguishes a 'warm site' from a 'hot site' in disaster recovery?
Answer: A warm site has basic infrastructure and some hardware but requires additional setup time compared to a hot site
A warm site has pre-installed hardware and connectivity but requires some configuration and data restoration time, making it a middle ground between the expensive hot site and the slower cold site.
A post-incident review (or 'lessons learned' session) in crisis management is primarily conducted to:
Answer: Identify what worked, what failed, and how plans should be improved for future events
Post-incident reviews are conducted to systematically capture lessons learned, identify gaps, and continuously improve business continuity and crisis management capabilities.
Which type of business continuity test involves stopping production systems and redirecting all operations to the recovery environment?
Answer: Full interruption test
A full interruption test (or cutover test) shuts down the primary systems and requires the organization to fully operate from the recovery environment, providing the most realistic validation.
What role does senior management play in an effective Business Continuity Program?
Answer: Senior management provides visible sponsorship, resources, and accountability for the BCM program
Senior management's active sponsorship is critical to BCM success, as they allocate resources, set organizational priorities, and embed resilience into the corporate culture.
In crisis management, what is the primary function of an Emergency Operations Center (EOC)?
Answer: To provide a centralized command and coordination hub for managing crisis response
An EOC provides a designated, pre-equipped location where crisis management teams coordinate response activities, gather information, and make decisions during an emergency.
Which of the following best describes the concept of 'supply chain resilience' as part of business continuity management?
Answer: Identifying and managing risks that could disrupt the flow of goods and services from external suppliers
Supply chain resilience involves assessing and managing vulnerabilities in the supplier network to ensure continuity of critical inputs even when individual suppliers are disrupted.
Under the Incident Command System (ICS), what is the purpose of the 'unified command' structure?
Answer: To allow multiple agencies or organizations to jointly manage an incident while maintaining individual accountability
Unified command allows multiple organizations with different jurisdictions or functional responsibilities to coordinate and share command of a complex incident without losing individual accountability.