CRM Study Guide 2026
Everything you need to pass the CRM exam in one place: the exam format, every topic to study, real practice questions with explanations, flashcards, and full-length practice tests. Free, no sign-up needed.
📋 CRM Exam Format at a Glance
📚 CRM Topics to Study (65)
✍️ Sample CRM Questions & Answers
1. What is the purpose of a 'market survey' in residential property management?
A market survey benchmarks the property against competitors to inform pricing, amenity upgrades, and marketing strategies.
2. Under the Fair Debt Collection Practices Act (FDCPA), which action by a third-party rent collector is prohibited?
The FDCPA prohibits debt collectors from making false threats of legal action they do not intend to take or are not authorized to take.
3. Which of the following statements about reasonable accommodations is correct?
Reasonable modifications must be permitted by the landlord in private housing, with the cost generally borne by the tenant with a disability.
4. A tenant requests to add a roommate after signing the lease. What should the property manager do?
The new occupant should be screened using consistent criteria, and if approved, a lease amendment should document the added occupant to protect all parties.
5. If a property's break-even ratio is 85%, what does this indicate?
The break-even ratio shows the percentage of gross income required to cover all operating costs and debt service.
6. Under which circumstance is a property manager legally permitted to enter a tenant's unit without advance notice?
Emergency entry without notice is permitted when there is an immediate threat to life or property, such as a fire, flood, or gas leak.