Risk Management & Safety Practices Flashcards
7 cards from real CRM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Risk Management & Safety Practices flashcards as text
A carbon monoxide detector in a unit alarms and the resident evacuates. What is the property manager's FIRST priority upon arrival?
Answer: Ensure all occupants are accounted for and emergency services have been called
Life safety is always the first priority; confirming all occupants are safe and that emergency services (fire department) are responding must happen before any investigation.
Which document establishes the scope of work, safety requirements, and liability responsibilities for contractors working on a residential property?
Answer: Scope of work agreement / service contract
A scope of work agreement or service contract defines expectations, safety obligations, and liability allocations between the property and the contractor.
What is 'premises liability' as it applies to residential property management?
Answer: The legal responsibility of a property owner for injuries occurring on the property due to unsafe conditions
Premises liability holds property owners responsible for injuries that occur on their property when unsafe conditions were known or should have been known and not corrected.
When must a property manager provide a lead-based paint pamphlet to prospective residents of pre-1978 housing?
Answer: Before a lease is signed, as part of the required disclosure process
Federal law requires the EPA-approved pamphlet 'Protect Your Family from Lead in Your Home' to be provided before signing a lease for pre-1978 housing.
A property manager discovers a staff member did not follow OSHA lockout/tagout procedures while servicing electrical equipment. The appropriate response is to:
Answer: Retrain the employee and document corrective action taken
Retraining and documenting the corrective action demonstrates the employer's commitment to OSHA compliance and reduces the likelihood of future violations.
Which of the following BEST illustrates the risk management principle of 'risk retention'?
Answer: Setting aside a reserve fund to cover small, predictable maintenance losses without filing insurance claims
Risk retention means the organization accepts and self-funds certain risks—typically smaller, predictable losses—rather than paying insurance premiums to transfer them.
A property manager is developing a safety training program for maintenance staff. Which topic is MOST critical to include first?
Answer: Hazard communication and proper handling of hazardous materials (HazCom/GHS)
OSHA's Hazard Communication Standard (HazCom/GHS) training is a federal requirement and directly protects staff from chemical and material hazards encountered in maintenance work.