← All CRM Flashcard Decks

Community Resources & Case Management Flashcards

6 cards from real CRM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 6 Community Resources & Case Management flashcards as text
  1. A recovery mentor's role in case management primarily involves:

    Answer: Connecting clients to appropriate community resources and services

    Recovery mentors serve as navigators who help clients identify, access, and coordinate community-based resources to support their recovery.

  2. Which of the following is an example of a community resource a CRM might help a client access?

    Answer: Sober living housing programs

    Sober living homes provide structured, substance-free housing that supports individuals in early recovery.

  3. The SAMHSA National Helpline is a resource that provides:

    Answer: Free, confidential treatment referrals and information for substance use and mental health disorders

    SAMHSA's National Helpline (1-800-662-HELP) offers free, confidential 24/7 treatment referrals and information in English and Spanish.

  4. When making a referral to a community resource, the CRM should ensure the referral is:

    Answer: Appropriate to the client's specific needs, culture, and circumstances

    Effective referrals must be tailored to the client's specific situation, preferences, cultural background, and practical needs.

  5. Which of the following best describes 'warm handoff' in recovery support services?

    Answer: A direct, personal introduction of a client to the next service provider to ensure continuity of care

    A warm handoff involves personally connecting a client with the next provider — in real time or by phone — to reduce barriers and ensure the client does not fall through the cracks.

  6. Housing instability in individuals with substance use disorders is significant because:

    Answer: Lack of stable housing is a major barrier to maintaining recovery and accessing services

    Stable housing is a fundamental social determinant of health; without it, individuals in recovery face heightened stress and relapse risk.