Project Management Fundamentals Flashcards
7 cards from real CRM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Project Management Fundamentals flashcards as text
A records manager is leading a project to implement a new EDRMS. She holds weekly status meetings and distributes written reports to stakeholders. This activity belongs to which process group?
Answer: Monitoring and Controlling
Distributing performance information and status reports is part of the Monitoring and Controlling process group.
Which scheduling technique allows future project phases to be planned in detail only as they approach, while near-term work is planned at a detailed level?
Answer: Rolling wave planning
Rolling wave planning is an iterative planning technique where near-term work is planned in detail and future work remains at a higher level until more information is available.
In a records management project, a Responsibility Assignment Matrix (RAM) that shows resource assignments at the work package level is referred to as a:
Answer: RACI chart
A RACI chart is a type of RAM that maps work packages to team members using Responsible, Accountable, Consulted, and Informed roles.
A records destruction project stakeholder analysis reveals a group with HIGH power but LOW interest. The recommended engagement strategy is to:
Answer: Keep satisfied with periodic high-level communications
High-power, low-interest stakeholders should be kept satisfied to prevent them from using their influence negatively, without overwhelming them with detail.
A records management project team is using a fishbone (Ishikawa) diagram during quality planning. This tool is primarily used to:
Answer: Identify potential root causes of quality problems
The fishbone diagram is a cause-and-effect tool used to brainstorm and categorize potential root causes of a quality problem.
Which element of the project scope statement defines the boundaries of a records management project by stating what is explicitly NOT included?
Answer: Scope exclusions
Scope exclusions explicitly list what is outside the project boundary to prevent misunderstandings and manage stakeholder expectations.
During a records management project, the project manager identifies that a key vendor may not deliver software on time. The team creates a contingency plan to use an alternative vendor. This is an example of which risk response strategy?
Answer: Risk mitigation
Developing a contingency plan reduces the probability or impact of a risk event, which is the definition of risk mitigation.