Data Analysis & Decision Making Flashcards
7 cards from real CRM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Data Analysis & Decision Making flashcards as text
A records manager must assess the risk of retaining records beyond their required retention period. Which framework is most useful for quantifying this risk?
Answer: Probability × Impact risk matrix
A probability × impact risk matrix scores each risk by likelihood and consequence, producing a quantified risk rating that supports prioritization and mitigation decisions.
Which sampling method ensures that every subgroup (e.g., each department) in a records population is proportionally represented in the sample?
Answer: Stratified random sampling
Stratified random sampling divides the population into subgroups and samples proportionally from each, ensuring all segments are represented in the analysis.
A records dashboard shows a sudden spike in the number of legal holds placed in a quarter. The most appropriate immediate analytical step is to:
Answer: Investigate whether a specific litigation event or regulatory inquiry triggered the spike
A sudden spike in legal holds typically corresponds to a discrete triggering event, and identifying it contextualizes the data and guides appropriate resource allocation.
When analyzing program compliance rates over time, which chart type best reveals whether performance is improving, declining, or stable?
Answer: Line chart with compliance rate plotted over successive time periods
A line chart with time on the x-axis reveals trends, making it the optimal tool for evaluating whether compliance rates are improving, deteriorating, or remaining stable.
A CRM is asked to recommend a records management software based on data from a pilot. Using only pilot data to make this decision introduces which analytical risk?
Answer: Selection bias from a non-representative test environment or user group
Pilot data may come from a non-representative subset of users or conditions, creating selection bias that makes the pilot results unreliable for predicting enterprise-wide performance.
In a cost-benefit analysis for a new records digitization project, which cost category is most often overlooked?
Answer: Ongoing maintenance, quality control, and staff training costs
Digitization projects frequently underestimate the ongoing costs of quality control, metadata remediation, system maintenance, and staff retraining that persist after go-live.
A records manager uses a control chart to monitor monthly filing error rates. Points outside the control limits indicate:
Answer: Special cause variation requiring investigation
Points outside control limits signal special cause variation—an unusual event or systemic change—that warrants investigation rather than routine process adjustment.