Data Analysis & Decision Making Flashcards
7 cards from real CRM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Data Analysis & Decision Making flashcards as text
A records manager notices that retrieval times have increased by 40% over six months. Which analytical approach best identifies the root cause?
Answer: Conduct a trend analysis correlating retrieval times with volume growth and system changes
Trend analysis correlating retrieval times with volume and system changes isolates whether the issue stems from growth, system degradation, or process failures.
Which statistical measure is most appropriate for describing the typical response time when the data contains several extreme outliers?
Answer: Median
The median is resistant to outliers and better represents the typical value when extreme values skew the distribution.
A CRM is presenting budget justification data to senior leadership. Which visualization type most effectively shows the proportion of total records costs by department?
Answer: Pie or donut chart
Pie and donut charts effectively communicate part-to-whole relationships, making departmental cost proportions immediately clear to leadership.
When analyzing records inventory data, a CRM finds that 15% of boxes have missing metadata. This finding should primarily inform which decision?
Answer: Data quality remediation project prioritization
Missing metadata represents a data quality gap that must be remediated before the inventory can reliably support downstream decisions like retention or disposal.
Which type of analysis compares an organization's records management metrics against industry peers or established benchmarks?
Answer: Benchmarking
Benchmarking compares an organization's performance metrics against peers or industry standards to identify performance gaps and best practices.
A records manager must decide whether to migrate to a new EDRMS. Which decision framework ensures both quantitative and qualitative factors are weighed systematically?
Answer: Weighted decision matrix
A weighted decision matrix assigns importance scores to each criterion and scores each option, producing a systematic composite ranking that balances quantitative and qualitative factors.
In records management reporting, a Key Performance Indicator (KPI) differs from a general metric because a KPI:
Answer: Is tied directly to a strategic objective and has a defined target
A KPI is linked to a specific strategic goal and includes a defined target threshold, distinguishing it from general informational metrics.