CRL CRL Business Operations & Professional Ethics 2 — Questions and Answers
Question 1: A locksmith is approached to make keys for a vehicle the customer claims to own but cannot provide proof of ownership. What should the locksmith do?
- Require government-issued ID, proof of ownership, and document the transaction before proceeding (Correct answer)
- Complete the job since the locksmith is not responsible for verifying ownership
- Ask the customer to sign a waiver and proceed without ID
- Refer the customer to the vehicle manufacturer
Correct answer: Require government-issued ID, proof of ownership, and document the transaction before proceeding
Requiring ID and ownership documentation protects the locksmith from facilitating theft and is an industry-standard best practice.
Question 2: What is the standard practice for disposing of key-cutting shavings and lock cylinder cores in a way that upholds customer security?
- Collect and discard all metal shavings and old cores securely so key bitting codes cannot be reconstructed (Correct answer)
- Leave shavings at the job site since they are the customer's property
- Keep old cores in the service vehicle as spare parts
- Donate old cores to trade school programs without wiping codes
Correct answer: Collect and discard all metal shavings and old cores securely so key bitting codes cannot be reconstructed
Secure disposal of shavings and old cores prevents unauthorized duplication of key profiles, protecting the customer's security.
Question 3: Which of the following is a key element of a valid locksmith service invoice?
- Itemized list of labor, parts, and taxes with customer signature acknowledging receipt (Correct answer)
- Only the total amount due with the technician's first name
- A generic description such as 'locksmith services rendered'
- The customer's credit card number for record-keeping
Correct answer: Itemized list of labor, parts, and taxes with customer signature acknowledging receipt
An itemized invoice with customer acknowledgment provides a clear record for both parties and supports dispute resolution.
Question 4: Under what circumstances is it ethical for a CRL to refuse a service request?
- When the request appears intended to facilitate unauthorized access or illegal activity (Correct answer)
- When the job is located more than 20 miles away from the shop
- When the customer cannot pay in cash
- When the lock brand is unfamiliar to the technician
Correct answer: When the request appears intended to facilitate unauthorized access or illegal activity
The ALOA Code of Ethics obligates members to refuse work that could aid criminal activity, regardless of customer claims.
Question 5: What is the purpose of carrying a current ALOA membership card and CRL credential card on service calls?
- To provide verifiable proof of professional training and ethical standing to customers and law enforcement (Correct answer)
- To receive discounts at hardware supply stores
- To bypass local licensing requirements in states with reciprocity agreements
- To qualify for lower commercial vehicle insurance rates
Correct answer: To provide verifiable proof of professional training and ethical standing to customers and law enforcement
Credential cards confirm to customers and authorities that the technician has met ALOA's training and ethical standards.
Question 6: A CRL sets up a key duplication table at a community fair. What legal and ethical obligation must be met?
- Display business license and follow all local regulations governing mobile locksmith operations (Correct answer)
- Operate without permits since the event is temporary and charitable
- Only duplicate keys for customers who show no ID to speed up lines
- Offer free key duplication to circumvent competitors
Correct answer: Display business license and follow all local regulations governing mobile locksmith operations
Even at temporary events, locksmiths must comply with local licensing laws and display required credentials.
CRL CRL Business Operations & Professional Ethics 2
A locksmith is approached to make keys for a vehicle the customer claims to own but cannot provide proof of ownership.
What should the locksmith do?