Criticall MCQ Flashcards
7 cards from real CritiCall Dispatcher Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Criticall MCQ flashcards as text
A caller is hysterical and hard to understand. What technique helps gather critical information?
Answer: Use a calm, repetitive questioning style
A calm, repetitive approach helps an upset caller focus and provide key details.
In the multitasking module you listen while typing and answer a popup question. What ability is tested?
Answer: Divided attention
Dispatchers must split attention between listening, typing, and responding simultaneously.
A data table lists incident codes; code 10-50 means a traffic accident. If a caller reports a crash, which code applies?
Answer: 10-50
Per the provided table, 10-50 corresponds to a traffic accident.
When verifying a phone number, a caller says 'five five five, oh one seven three.' How is it entered?
Answer: 555-0173
Spoken as five-five-five-zero-one-seven-three, it is 555-0173.
The CritiCall test includes a memory section where details vanish after a few seconds. What strategy helps most?
Answer: Note key facts immediately as you hear them
Recording details immediately prevents loss of fleeting information.
Two incidents arrive at once: a medical cardiac arrest and a barking dog complaint. Which is dispatched first?
Answer: The cardiac arrest
A cardiac arrest is life-threatening and takes immediate priority.
A character-comparison task shows two strings: 'AB7K9' and 'AB7K9.' What is the correct response?
Answer: They match
Both strings are identical, so they match.