Data Entry and Typing Flashcards
6 cards from real CritiCall Dispatcher Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Data Entry and Typing flashcards as text
A dispatcher types a vehicle description as 'Blu Chevy Impla' instead of 'Blue Chevy Impala'. What type of error is this?
Answer: A typographical/data entry error that could impair officer response
Abbreviated or misspelled entries in CAD systems can prevent officers from locating the correct vehicle and may impact database searches.
What is the standard acceptable typing speed benchmark for most 911 dispatch positions?
Answer: 35 WPM
Most dispatch centers require a minimum of 35 WPM with high accuracy. Some require higher speeds, but 35 WPM is the common minimum standard.
You are entering an incident report and the caller gives you two different addresses. You are not sure which is correct. What should you do?
Answer: Enter both addresses and note the discrepancy, then clarify with the caller
When conflicting data is provided, both should be logged and the discrepancy flagged, then confirmed with the caller for accuracy.
Which keyboard technique helps dispatchers maintain data entry speed while simultaneously monitoring their screen?
Answer: Touch typing (home row method)
Touch typing allows dispatchers to enter data without looking at the keyboard, freeing their eyes to monitor CAD screens, maps, and incoming calls.
A dispatcher is entering a license plate number and hears '7 F N B 3'. What is the correct entry?
Answer: 7FNB3
License plates are entered in their exact alphanumeric sequence without spaces, dashes, or spelling out numbers.
What is the MOST important quality in dispatch data entry?
Answer: Accuracy, even if it slightly reduces speed
Accuracy is the top priority in dispatch data entry. Errors in addresses, names, or descriptions have direct consequences for officer safety and emergency response.