CritiCall Memory Recall Flashcards
6 cards from real CritiCall Dispatcher Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CritiCall Memory Recall flashcards as text
A dispatcher is handling a high-volume period and takes 8 calls in 30 minutes. Afterward, a supervisor asks how many were medical emergencies. The dispatcher recalls: 3 traffic calls, 2 domestics, 1 noise complaint, 1 cardiac arrest, and 1 unconscious person. How many were medical emergencies?
Answer: 2
The cardiac arrest and unconscious person calls are both medical emergencies, totaling 2.
A dispatcher is verbally given the following information: 'The suspect is a Black male, approximately 25–30, wearing a red cap, white T-shirt, and blue shorts, last seen on the 500 block of Grant Ave heading south.' Which detail would be LEAST helpful for officers searching from the north end of Grant Ave?
Answer: The suspect's approximate age
Age is the least actionable detail for quick visual identification; clothing and location/direction are far more useful for officers scanning the area.
During a shift, a dispatcher notes that Unit 5 went 10-7 (out of service) at 1445 and Unit 11 went 10-8 (in service) at 1450. At 1455, how many of these two units are available?
Answer: 1
At 1455, Unit 5 is still 10-7 (out of service) while Unit 11 is 10-8 (in service), so exactly 1 unit is available.
A caller describes a suspicious package: 'It's a brown cardboard box, about the size of a shoebox, taped with black tape, sitting on the bench near the east entrance of City Hall, been there about an hour, no one around it.' Officers ask for the location and description. What is the correct order to relay?
Answer: Location first (east entrance City Hall), then description (brown shoebox-sized box, black tape)
Location is always relayed first so officers can begin responding while receiving the descriptive details.
A dispatcher processes a call where the caller says: 'My name is Rivera, I'm at 1122 West Adams, apartment 4B, my neighbor at 4A is screaming and I heard glass breaking, it's been going on for 10 minutes.' If the dispatcher can only remember two pieces of information, which are most critical to dispatch?
Answer: Address (1122 West Adams) and specific apartment (4A where incident is occurring)
The exact address and the specific apartment where the incident is occurring (4A, not the caller's 4B) are the two most critical details for dispatch.
A sergeant radios: 'All units be advised, the robbery suspect from this morning is now in custody. Stand down on the active BOLO for plate XYZ-789.' Thirty minutes later, an officer asks if the BOLO for XYZ-789 is still active. What should the dispatcher say?
Answer: No, the BOLO was cancelled by the sergeant when the suspect was taken into custody
The sergeant's radio broadcast cancelling the BOLO is an official verbal cancellation; the dispatcher should confirm the BOLO is no longer active.