CritiCall Memory Recall Flashcards
6 cards from real CritiCall Dispatcher Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CritiCall Memory Recall flashcards as text
A dispatcher handled a call at 0930 hrs with the following details: caller John Smith, DOB 04/12/1985, reporting a theft at 710 River Road, case number 2026-04471. At 1100 hrs, the same caller calls back. Which detail most quickly identifies the prior call?
Answer: The case number 2026-04471
Case numbers are assigned specifically to link all information to one incident, making them the fastest reference for locating a prior call.
An officer radios: 'Dispatch, I'm en route to 88 Cedar Lane for a welfare check. Entered at 1012.' Later the officer requests backup at 1027. How long was the officer on scene before requesting backup?
Answer: 15 minutes
From 1012 to 1027 is 15 minutes—the officer was on scene for 15 minutes before requesting backup.
During a shift briefing, the sergeant states: 'We have a noise complaint moratorium in effect for the Lakeview area between 2200 and 0600. Non-emergency noise calls should be logged but not dispatched during those hours.' A noise call from Lakeview comes in at 2315. What should the dispatcher do?
Answer: Log the call but hold dispatch until 0600 per the moratorium policy
The moratorium policy requires logging non-emergency noise calls in Lakeview but holding dispatch until 0600, which applies at 2315.
A dispatcher processes five calls in one hour. At shift end, a supervisor asks how many involved juveniles. The dispatcher recalls: Call 1—domestic, adults only; Call 2—traffic stop, adult driver; Call 3—disturbance at a school, two juvenile students; Call 4—medical, elderly patient; Call 5—theft, juvenile suspect. How many calls involved juveniles?
Answer: 2
Call 3 (juvenile students) and Call 5 (juvenile suspect) both involved juveniles, totaling 2 calls.
An officer advises: 'I'm 10-6 at 1300 Oak Ave, may be a while.' Twenty minutes later, an urgent call comes in for that officer's beat. What should the dispatcher do?
Answer: Broadcast the call on the radio to see if any unit can take it
When a unit is busy (10-6), urgent calls for their beat should be broadcast so another available unit can respond promptly.
A caller gives the following description of a burglar: 'White male, short brown hair, about 5'9", wearing a gray hoodie, dark pants, carrying a black backpack, ran east on Birch Street.' A unit asks for the clothing description only. What should the dispatcher broadcast?
Answer: Gray hoodie, dark pants, black backpack
The unit specifically asked for the clothing description, so the dispatcher should relay only clothing details: gray hoodie, dark pants, black backpack.