Communication Skills Flashcards
6 cards from real CritiCall Dispatcher Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Communication Skills flashcards as text
In the NATO/law enforcement phonetic alphabet, what word represents the letter 'K'?
Answer: Kilo
In the NATO phonetic alphabet used in emergency communications, 'K' is represented by 'Kilo'.
What does the 10-code '10-4' typically mean in radio communications?
Answer: Message received and understood
10-4 is one of the most widely recognized radio codes meaning 'acknowledged' or 'message received and understood'.
A dispatcher needs to relay a street address over the radio. The street is '15th Avenue NW'. How should this be read phonetically?
Answer: Fifteen Avenue Northwest
Addresses are typically spoken as full words in radio communication for clarity: 'Fifteen Avenue Northwest'.
Which communication behavior is MOST important for a dispatcher to maintain during a high-stress incident?
Answer: Maintaining a calm, clear tone and precise language
Calm, clear communication prevents errors, reassures callers, and ensures field units receive accurate information during critical incidents.
What does '10-33' typically indicate in many dispatch systems?
Answer: Officer emergency or urgent request for all units to stand by
10-33 is widely used as an 'emergency traffic only' or officer emergency code, signaling that all non-emergency radio transmissions should cease.
When ending a radio transmission, what phrase signals that you are done speaking and expect a response?
Answer: Over
'Over' means 'I have finished transmitting and await your response.' 'Out' means the conversation is completely ended.