Call Prioritization and Decision-Making Flashcards
7 cards from real CritiCall Dispatcher Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Call Prioritization and Decision-Making flashcards as text
A caller reports a gas leak with a strong odor inside a crowded restaurant. The dispatcher should:
Answer: Dispatch fire/hazmat immediately and advise evacuation
A gas leak in a crowded space is an explosion and life-safety risk requiring immediate response and evacuation.
When deciding between dispatching to a verbal argument and a physical fight with injuries, you should send units to the:
Answer: Physical fight with injuries first
Physical violence with injuries poses a greater immediate threat than a verbal dispute.
A dispatcher's decision to upgrade a call's priority should be based primarily on:
Answer: New information indicating increased danger or injury
Priority is adjusted when new facts reveal a greater threat to life or safety.
Multiple callers report the same major traffic accident. The dispatcher should:
Answer: Recognize it as one incident and gather details without duplicate dispatch
Identifying duplicate reports of one event prevents wasteful over-dispatching.
A caller reports someone breaking into a neighbor's home right now. This is:
Answer: An in-progress burglary requiring urgent police dispatch
A burglary in progress is an active crime needing prompt police response.
If two life-threatening calls require the same specialized unit, the dispatcher should send it to the:
Answer: Call with the most immediate and severe threat to life
Scarce specialized resources go to the most severe immediate life threat first.
Good dispatch decision-making relies most on:
Answer: Accurate information gathering and consistent priority criteria
Sound decisions come from gathering accurate facts and applying consistent prioritization standards.