Call Prioritization and Decision-Making Flashcards
7 cards from real CritiCall Dispatcher Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Call Prioritization and Decision-Making flashcards as text
A caller is hysterical and hard to understand. Your first decision-making step should be to:
Answer: Calmly direct the caller to slow down and answer key questions
Calming the caller and asking targeted questions yields the information needed to prioritize correctly.
A caller reports smoke but no visible flames in an occupied apartment building. This should be treated as:
Answer: A high-priority fire response
Smoke in an occupied building signals a possible fire endangering many lives and warrants high priority.
When two equally serious life-threatening calls arrive at once and resources are limited, the dispatcher should:
Answer: Dispatch available units and escalate for additional resources
Dispatch what is available and request additional resources or mutual aid to cover both emergencies.
A caller gives an address that does not match the phone's location data. The dispatcher should:
Answer: Verify the actual incident location with the caller
Confirming the true incident location prevents sending units to the wrong place.
Which factor would LOWER a call's dispatch priority?
Answer: The incident is over and no one is in danger
A resolved incident with no remaining danger does not require urgent response.
A motorist reports a reckless driver swerving across lanes on the highway. This should be prioritized as:
Answer: An urgent call due to immediate public danger
A reckless driver poses an immediate threat to public safety and needs a prompt response.
Before dispatching, the most critical piece of information to confirm is the:
Answer: Location of the emergency
Location is essential so responders can reach the scene.