CRC Community Resources & Referrals 3 — Questions and Answers
Question 1: A client expresses interest in peer support groups but is hesitant about 12-step programs. A recovery coach should:
- Insist that 12-step is the most effective option
- Offer information about alternative peer support groups such as SMART Recovery or Refuge Recovery (Correct answer)
- Tell the client peer support isn't necessary
- Only refer to groups the coach personally endorses
Correct answer: Offer information about alternative peer support groups such as SMART Recovery or Refuge Recovery
Recovery coaches respect client autonomy and should present multiple peer support options that align with the client's preferences and values.
Question 2: Which agency administers SAMHSA's National Helpline (1-800-662-HELP), a key referral resource for substance use disorders?
- Centers for Disease Control and Prevention (CDC)
- Substance Abuse and Mental Health Services Administration (SAMHSA) (Correct answer)
- National Institute on Drug Abuse (NIDA)
- Department of Veterans Affairs (VA)
Correct answer: Substance Abuse and Mental Health Services Administration (SAMHSA)
SAMHSA administers the National Helpline, which provides free, confidential treatment referrals and information 24/7.
Question 3: When making a referral, a recovery coach should obtain a Release of Information (ROI) form primarily to:
- Document the client's insurance information
- Legally allow communication of client information between providers (Correct answer)
- Satisfy state licensing requirements for coaches
- Ensure the client pays for services
Correct answer: Legally allow communication of client information between providers
An ROI authorizes the sharing of confidential client information between providers, which is required under HIPAA and 42 CFR Part 2 regulations.
Question 4: A client recently released from incarceration needs help with re-enrolling in Medicaid. Which entity typically manages state Medicaid enrollment?
- The federal Social Security Administration
- The state Department of Health or Human Services (Correct answer)
- Local hospital billing departments
- Private insurance brokers
Correct answer: The state Department of Health or Human Services
Medicaid is administered at the state level, typically through the state's Department of Health or Human Services office.
Question 5: A recovery coach should update their community resource directory at minimum:
- Every five years
- Annually or when services are known to change (Correct answer)
- Only when a client needs a specific service
- Never, as resources rarely change
Correct answer: Annually or when services are known to change
Community resources change frequently due to funding cycles, so regular updates (at least annually) ensure referrals remain accurate and effective.
Question 6: Which of the following best describes the purpose of a community resource mapping exercise?
- Identifying geographic locations of all hospitals
- Cataloging available services, gaps, and access points in a community (Correct answer)
- Creating a map for navigation to treatment centers
- Documenting client travel routes to appointments
Correct answer: Cataloging available services, gaps, and access points in a community
Community resource mapping identifies available services and gaps to help coaches connect clients with appropriate support and advocate for missing resources.
Question 7: A client needs employment support. Which program specifically focuses on job training and placement for individuals in substance use recovery?
- Temporary Assistance for Needy Families (TANF)
- Workforce Innovation and Opportunity Act (WIOA) programs (Correct answer)
- Social Security Disability Insurance (SSDI)
- Housing First programs
Correct answer: Workforce Innovation and Opportunity Act (WIOA) programs
WIOA-funded programs include services for individuals with barriers to employment, including those in recovery from substance use disorders.
CRC Community Resources & Referrals 3
A client expresses interest in peer support groups but is hesitant about 12-step programs.
A recovery coach should: