CRC Community Resources & Referrals 2 — Questions and Answers
Question 1: A client in recovery needs stable housing but has a prior felony conviction. Which resource type is MOST appropriate to contact first?
- Oxford House
- Reentry housing programs with criminal justice experience (Correct answer)
- Standard homeless shelter
- Sober living home with no restrictions
Correct answer: Reentry housing programs with criminal justice experience
Reentry housing programs specialize in supporting individuals with criminal records and understand the legal and social barriers they face.
Question 2: When building a community resource directory, a recovery coach should prioritize including which of the following details?
- The agency director's personal phone number
- Eligibility criteria, hours, and contact information (Correct answer)
- Internal case management notes from each agency
- Only resources the coach has personally used
Correct answer: Eligibility criteria, hours, and contact information
A useful resource directory must include eligibility criteria, operating hours, and contact information so clients can self-refer or be referred accurately.
Question 3: A client discloses they are undocumented and afraid to seek services. Which action best reflects a trauma-informed referral approach?
- Remind them that help requires identification
- Refer them only to services that explicitly serve undocumented individuals (Correct answer)
- Tell them to apply for citizenship first
- Avoid discussing immigration status entirely
Correct answer: Refer them only to services that explicitly serve undocumented individuals
Trauma-informed practice includes identifying services that are safe and accessible for undocumented individuals to reduce fear and build trust.
Question 4: Which of the following BEST describes 'warm handoff' in the context of community referrals?
- Mailing a client a list of phone numbers
- Personally introducing or connecting the client to a new provider in real time (Correct answer)
- Having the client call a hotline independently
- Emailing a referral form to the receiving agency
Correct answer: Personally introducing or connecting the client to a new provider in real time
A warm handoff involves a direct, real-time introduction between the client and the new provider, reducing the chance of the client falling through the cracks.
Question 5: A recovery coach notices that a client repeatedly fails to follow through on referrals. The MOST appropriate next step is to:
- Discharge the client for non-compliance
- Explore barriers to accessing those services with the client (Correct answer)
- Refer the client to more services at once
- Contact the agencies on the client's behalf without their consent
Correct answer: Explore barriers to accessing those services with the client
Exploring barriers is a core coaching skill that helps identify what is preventing engagement so referrals can be better tailored.
Question 6: Which federal program provides health insurance coverage for low-income individuals and is a key referral target for uninsured clients in recovery?
- Medicare Part D
- Medicaid (Correct answer)
- CHIP (Children's Health Insurance Program)
- Veterans Affairs health benefits
Correct answer: Medicaid
Medicaid is the primary federal-state program providing health coverage to low-income adults, including many people in recovery who lack private insurance.
Question 7: A recovery coach is working with a client who needs immediate food assistance. Which resource should be recommended first?
- SNAP application process (3-4 weeks)
- Local food bank or pantry (Correct answer)
- Grocery store credit
- Community garden program
Correct answer: Local food bank or pantry
Local food banks and pantries provide immediate access to food without application delays, making them the most appropriate first step for urgent need.
CRC Community Resources & Referrals 2
A client in recovery needs stable housing but has a prior felony conviction.
Which resource type is MOST appropriate to contact first?