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Communication Techniques & Strategies Flashcards

7 cards from real CRC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Communication Techniques & Strategies flashcards as text
  1. A client says their partner goes silent for hours after disagreements, leaving the client anxious. From a communication coaching perspective, what pattern does this describe?

    Answer: Demand-withdraw pattern

    The demand-withdraw pattern occurs when one partner pursues discussion and the other withdraws, creating a painful cycle that escalates over time.

  2. Which NVC (Nonviolent Communication) component comes after identifying an observation and a feeling?

    Answer: A need

    Marshall Rosenberg's NVC model sequences: Observation → Feeling → Need → Request, with needs being the universal human drivers beneath feelings.

  3. A client frequently uses 'you never' and 'you always' in conversations with their partner. What communication problem does this represent?

    Answer: Using absolutes that globalize and trigger defensiveness

    Absolute language ('never,' 'always') generalizes behavior and is rarely accurate, causing partners to feel unfairly judged and become defensive.

  4. What distinguishes assertive communication from aggressive communication in a relationship context?

    Answer: Assertive communication expresses needs while respecting the partner's rights; aggressive communication disregards them

    Assertiveness balances self-expression with respect for the other person, whereas aggression prioritizes one's own position at the expense of the partner.

  5. A coach teaches a couple to use 'repair attempts' during conflict. What is the primary purpose of a repair attempt?

    Answer: To de-escalate negative affect before it overwhelms the interaction

    Repair attempts are actions or statements that interrupt negative escalation and return the couple to a more regulated emotional state.

  6. When a partner says 'I just don't want to talk about this anymore' and walks away, what would a relationship coach recommend they do differently?

    Answer: Request a specific time to revisit the conversation after taking a break

    Proposing a scheduled break with a commitment to return prevents the conversation from being abandoned while allowing genuine emotional regulation.

  7. A client reports that they 'hint' at their needs rather than stating them directly, then feel resentful when their partner doesn't respond. What coaching concept applies?

    Answer: Covert contracts

    A covert contract is an unspoken, unilateral agreement where someone expects a return without disclosing the expectation, leading to resentment.