Communication Techniques & Strategies Flashcards
7 cards from real CRC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication Techniques & Strategies flashcards as text
A client describes using silence after their partner speaks as a way to show they are thinking. Their partner interprets this as indifference. What communication concept explains this gap?
Answer: Receiver distortion
Receiver distortion occurs when the message sent differs from the message received due to the listener's filters, assumptions, or context.
Which questioning technique is most useful when a coach wants to help a client explore the impact of their communication style on their partner?
Answer: Circular questions
Circular questions invite clients to consider how their actions affect others and how others' responses loop back to influence them.
When a coach uses the phrase 'It sounds like you felt invisible in that moment,' what technique are they demonstrating?
Answer: Empathic reflection
Empathic reflection mirrors the client's emotional experience back to them, demonstrating understanding and deepening the therapeutic alliance.
A couple fights frequently via text message, which often leads to misunderstandings. What communication principle explains why text is particularly prone to conflict escalation?
Answer: Text lacks tone, facial expression, and timing cues that reduce ambiguity
Text communication strips away the nonverbal and paralinguistic cues that typically provide emotional context and prevent misinterpretation.
What is 'bids for connection' as described in Gottman's research, and why is the response to them important?
Answer: Verbal or nonverbal attempts to gain attention or affection; responses build or erode trust
Bids are any attempt a partner makes to connect emotionally; turning toward bids consistently builds the emotional bank account and relationship security.
A client insists they communicate well because they always win arguments with their partner. What should the coach explore?
Answer: The difference between winning arguments and achieving mutual understanding
Winning arguments can signal dominance rather than effective communication; mutual understanding and relational safety are more meaningful goals.
Which of the following best describes the communication concept of 'metacommunication'?
Answer: Communicating about the way you communicate
Metacommunication refers to conversations about the process, patterns, and rules of communication itself within the relationship.