CRC Active Listening & Communication Skills

Question 1

A client says, 'I'm just so tired of trying and failing.' Which response is an example of reflective listening?

Accepted Answer

'It sounds like you're feeling worn down and discouraged.'

Answer

Reflective listening paraphrases the content and feeling the speaker expressed, which shows understanding without judging or advising.

Question 2

Which question is an open-ended question?

Accepted Answer

'What has been helping you stay on track this week?'

Answer

Open-ended questions start with words like 'what' or 'how' and invite fuller answers, while closed questions can be answered with yes or no.

Question 3

While a client is talking, the coach is mentally preparing their next response. This is a barrier to listening called:

Accepted Answer

Rehearsing

Answer

Rehearsing a reply while the other person speaks keeps the listener from fully attending to what is being said.

Question 4

Which of the following is an example of positive nonverbal communication by a coach?

Accepted Answer

Maintaining appropriate eye contact and an open posture

Answer

Open posture and appropriate eye contact convey attention and respect, which builds trust. Cultural norms around eye contact should also be considered.

Question 5

What is the purpose of summarizing at the end of a coaching conversation?

Accepted Answer

To confirm shared understanding and highlight the client's next steps

Answer

A summary checks that the coach understood correctly and consolidates key points and commitments, which supports accountability.

(CRC) Certified Recovery Coach Practice Test

(CRC) Certified Recovery Coach Practice Test

CRC Active Listening & Communication Skills