CRA Safety Protocols & Risk Management 2 — Questions and Answers
Question 1: A retail store experiences a slip-and-fall incident near a recently mopped floor. Which corrective action best reduces liability exposure going forward?
- File an incident report and place wet floor signs immediately after mopping (Correct answer)
- Avoid mopping during business hours to eliminate the hazard entirely
- Have customers sign liability waivers upon entry
- Install carpet in all high-traffic areas
Correct answer: File an incident report and place wet floor signs immediately after mopping
Proper signage combined with timely incident documentation demonstrates reasonable care and limits liability exposure.
Question 2: Which type of retail security technology primarily uses behavioral analytics to detect shoplifting before an item leaves the store?
- Electronic Article Surveillance (EAS) tags
- Video analytics software with AI-powered anomaly detection (Correct answer)
- Point-of-sale exception reporting
- RFID inventory tracking
Correct answer: Video analytics software with AI-powered anomaly detection
AI-powered video analytics monitor customer behavior patterns in real time, flagging suspicious activity before theft is completed.
Question 3: During a product recall, a retail analyst identifies that a recalled item is still on shelves at 12% of store locations. What is the FIRST priority action?
- Issue a press release to manage public perception
- Immediately halt sales and physically remove the product from all affected locations (Correct answer)
- Notify the manufacturer and wait for their guidance
- Offer customers a discount on the recalled item to clear inventory
Correct answer: Immediately halt sales and physically remove the product from all affected locations
Stopping sales and removing the product from shelves is the immediate priority to protect consumer safety during a recall.
Question 4: A retail chain's risk matrix rates a hazard as 'high probability, low severity.' How should this hazard be prioritized compared to a 'low probability, high severity' hazard?
- High probability hazards always take priority regardless of severity
- Low probability, high severity hazards are typically prioritized due to potential catastrophic impact (Correct answer)
- Both hazards require equal resource allocation
- Severity rating is irrelevant; only probability determines priority
Correct answer: Low probability, high severity hazards are typically prioritized due to potential catastrophic impact
Low-probability but high-severity risks (like fires or structural failures) often receive higher priority because their consequences can be catastrophic.
Question 5: Which OSHA standard is most directly applicable to retail store associates who handle chemical cleaning products?
- OSHA 1910.147 – Lockout/Tagout
- OSHA 1910.1200 – Hazard Communication (HazCom) (Correct answer)
- OSHA 1910.36 – Emergency Action Plans
- OSHA 1910.303 – Electrical Standards
Correct answer: OSHA 1910.1200 – Hazard Communication (HazCom)
HazCom (the Right-to-Know standard) requires safety data sheets and proper labeling for all hazardous chemicals used in the workplace.
Question 6: A retail store's business continuity plan (BCP) should be tested at a minimum of which frequency according to best practices?
- Once every five years
- Annually, with updates after any significant operational change (Correct answer)
- Only when a disaster actually occurs
- Every three years unless regulatory requirements mandate more
Correct answer: Annually, with updates after any significant operational change
Annual testing ensures the BCP remains relevant and that staff are familiar with procedures, with reviews triggered by major operational changes.
Question 7: What does the acronym 'CPTED' stand for in retail loss prevention and safety contexts?
- Crime Prevention Through Environmental Design (Correct answer)
- Customer Protection and Theft Enforcement Doctrine
- Commercial Property Threat Evaluation and Detection
- Critical Prevention Testing and Emergency Deployment
Correct answer: Crime Prevention Through Environmental Design
CPTED is a design philosophy that uses physical space layout — lighting, sightlines, landscaping — to deter criminal activity.
CRA Safety Protocols & Risk Management 2
A retail store experiences a slip-and-fall incident near a recently mopped floor.
Which corrective action best reduces liability exposure going forward?