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(CQE) Fundamentals Flashcards

7 cards from real CQE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. Which quality philosophy emphasizes that quality is 'conformance to requirements' rather than goodness or elegance?

    Answer: Philip Crosby

    Philip Crosby defined quality as conformance to requirements and introduced the concept of zero defects.

  2. The Deming Cycle (PDCA) stands for Plan-Do-Check-Act. In the 'Check' phase, what is the primary activity?

    Answer: Studying results and comparing to predictions

    The Check phase involves studying the results of the Do phase and comparing them against the planned expectations.

  3. Which of the following BEST describes the concept of 'quality costs' as categorized in the Cost of Poor Quality (COPQ) model?

    Answer: Prevention, appraisal, internal failure, and external failure costs

    COPQ is divided into four categories: prevention, appraisal, internal failure, and external failure costs.

  4. A quality engineer discovers that a supplier consistently delivers products at the upper specification limit. This is BEST described as:

    Answer: A process with low Cpk indicating risk of defects

    Consistently running at the spec limit indicates the process mean is shifted, resulting in a low Cpk and high defect risk.

  5. Which document defines the quality requirements for a product or service and serves as the primary reference for acceptance criteria?

    Answer: Quality Plan

    A Quality Plan specifies the quality practices, resources, and sequence of activities relevant to a specific product or project.

  6. Juran's Quality Trilogy consists of three processes. Which of the following is NOT one of them?

    Answer: Quality assurance

    Juran's Trilogy consists of quality planning, quality control, and quality improvement — not quality assurance.

  7. In the context of ISO 9001:2015, what does the 'risk-based thinking' requirement primarily mandate organizations to do?

    Answer: Identify risks and opportunities and address them proactively

    ISO 9001:2015 requires organizations to identify risks and opportunities that could affect QMS conformity and address them proactively.