CQE Quality Management Systems

Question 1

ISO 9001 is structured around which management framework?

Accepted Answer

Plan-Do-Check-Act (PDCA)

Answer

Define-Measure-Analyze-Improve-Control (DMAIC)

Answer

Failure Mode and Effects Analysis (FMEA)

Answer

Total Productive Maintenance (TPM)

Question 2

In ISO 9001:2015, 'context of the organization' requires a company to identify:

Accepted Answer

Internal and external issues that affect the QMS

Answer

Only internal quality objectives

Answer

Customer satisfaction scores only

Answer

The number of ISO auditors on staff

Question 3

Which document provides the overall quality intentions and direction of an organization, typically signed by top management?

Accepted Answer

Quality policy

Answer

Quality manual

Answer

Quality plan

Answer

Corrective action report

Question 4

What is the main purpose of a Management Review in a Quality Management System?

Accepted Answer

To evaluate QMS suitability, adequacy, and effectiveness at planned intervals

Answer

To train new employees on quality procedures

Answer

To audit supplier quality systems

Answer

To update the quality manual annually

Question 5

In a QMS, 'documented information' under ISO 9001:2015 replaces which older terminology?

Accepted Answer

Documents and records

Answer

Standard Operating Procedures and Work Instructions

Answer

Policies and objectives

Answer

Corrective and preventive actions

Question 6

Risk-based thinking in ISO 9001:2015 primarily aims to:

Accepted Answer

Prevent undesirable outcomes and pursue opportunities proactively

Answer

Replace all corrective action processes

Answer

Eliminate the need for internal audits

Answer

Standardize supplier qualification