CQE Quality Management Systems 3

Question 1

What is the purpose of a Quality Function Deployment (QFD) House of Quality?

Accepted Answer

Translating customer requirements into technical product characteristics

Answer

Tracking defects on the production floor

Answer

Documenting corrective actions

Answer

Scheduling preventive maintenance

Question 2

Which of the following best describes 'customer-defined quality' in a QMS context?

Accepted Answer

Meeting or exceeding the explicit and implicit needs and expectations of the customer

Answer

Quality determined solely by engineering specifications

Answer

Achieving zero defects in manufacturing

Answer

Compliance with all regulatory requirements

Question 3

A Supplier Corrective Action Request (SCAR) is issued when:

Accepted Answer

A supplier's product or process fails to meet agreed quality requirements

Answer

A supplier delivers product ahead of schedule

Answer

A new supplier is being qualified

Answer

Annual pricing negotiations begin

Question 4

In quality planning, the primary goal of Advanced Product Quality Planning (APQP) is to:

Accepted Answer

Ensure a structured process to satisfy the customer through defect prevention in new product launches

Answer

Reduce material costs through value engineering

Answer

Automate production scheduling

Answer

Replace the need for design reviews

Question 5

What is the key difference between validation and verification in product development?

Accepted Answer

Verification confirms the product meets user needs; validation confirms design outputs meet input requirements

Answer

Validation checks design outputs; verification checks that the product works for the end user

Answer

They are interchangeable terms in ISO 9001

Answer

Validation is only required for software products

Question 6

In a QMS audit context, an 'observation' differs from a 'nonconformity' because it:

Accepted Answer

Is a concern or opportunity for improvement that does not yet violate a requirement

Answer

Requires immediate shutdown of the process

Answer

Must be closed within 24 hours

Answer

Requires a third-party verification