CPWM Human Resources Management & Leadership 3

Question 1

A public works manager must conduct annual performance evaluations. Which evaluation error occurs when a supervisor rates all employees 'satisfactory' to avoid difficult conversations?

Accepted Answer

Central tendency bias

Answer

Central tendency bias occurs when evaluators rate everyone in the middle of the scale to avoid giving extreme high or low ratings.

Question 2

Under the Fair Labor Standards Act (FLSA), which category of public works employees is generally entitled to overtime pay?

Accepted Answer

Non-exempt employees earning below the salary threshold

Answer

Non-exempt employees who do not meet the salary threshold or duties tests for exemption are entitled to overtime pay under FLSA.

Question 3

A public works crew leader consistently completes projects on time but often alienates team members with a harsh communication style. What type of coaching approach should the manager use?

Accepted Answer

Developmental coaching targeting interpersonal and communication skills

Answer

Developmental coaching addresses soft-skill gaps to improve both individual effectiveness and team cohesion alongside technical performance.

Question 4

Which federal law prohibits employment discrimination based on race, color, religion, sex, or national origin for employers with 15 or more employees?

Accepted Answer

Title VII of the Civil Rights Act of 1964

Answer

Title VII of the Civil Rights Act of 1964 is the primary federal statute prohibiting workplace discrimination based on protected characteristics.

Question 5

A public works department is experiencing high turnover among new hires in the first 90 days. What HR intervention is MOST likely to address this problem?

Accepted Answer

Implementing a structured onboarding and mentorship program

Answer

Structured onboarding programs help new employees integrate into the organization, reducing early turnover by clarifying expectations and providing support.

(CPWM) Certified Public Works Manager Practice Test

(CPWM) Certified Public Works Manager Practice Test

CPWM Human Resources Management & Leadership 3